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Frequently Asked Questions

Do I need to do anything to prepare my house?

We ask that you please vacuum the carpeted areas you wish have cleaned. This will remove the majority of the dry soil in your carpet and allow our patented... Read More
We ask that you please vacuum the carpeted areas you wish have cleaned. This will remove the majority of the dry soil in your carpet and allow our patented Powered Water® to do its job. Please ensure there is an unobstructed entrance to your home and if there are any small items in the area that we will be cleaning, we ask that you please move those.

Do You Move Furniture?

We will move light furniture upon request. However, we do not move over-sized or heavy items such as beds, dressers armoires, etc., or any fragile... Read More
We will move light furniture upon request. However, we do not move over-sized or heavy items such as beds, dressers armoires, etc., or any fragile furniture or furniture containing electronics.

Do you have a cancellation policy?

Yes, we ask that you give us 48 hours notice or there will be a $50 cancellation fee.

What is Powered Water®?

ZEROREZ® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to... Read More
ZEROREZ® cleaning services are based on our unique Powered Water® technology. Powered Water® is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. Powered Water® acts as an effective cleaning agent, which means we do not use harmful soaps or detergents to clean, unlike traditional carpet cleaners. Soap and detergent residues can bond to the carpet fibers and that continues to attract dust and dirt making your carpet re-soil quickly. In short, the ZEROREZ® patented cleaning process means your carpets stay cleaner longer and dry faster.

What Areas Do You Service?

We currently only service Indianapolis and surrounding areas. We have franchising rights to most of Indiana, so we are looking to expand.

Do I Have To Be Home For The Cleaning?

While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm... Read More
While we prefer that you or someone of accountable age be home during your appointment, it is not required. We do appreciate having someone there to confirm the areas that will be cleaned, discuss options and address any concerns we may encounter during the service. All of our Service Technicians are employees, not sub-contractors and we are fully insured. Normally we collect payment when we have completed the work so if you are not going to be home, please make arrangements with our Customer Service Representative so we can gain access to the property (keys, codes and how we lock up when we are done) and make payment arrangements.

What Does a Carpet Cleaning Include with Zerorez®?

Our services includes pre-treating, agitating, cleaning & sanitizing each area. We don’t charge a sales tax on our services; however, we do have a $14... Read More
Our services includes pre-treating, agitating, cleaning & sanitizing each area. We don’t charge a sales tax on our services; however, we do have a $14 water and disposal fee.

How Long Does It Take To Dry?

The Zerorez process results in shorter dry times than other companies using soaps or detergents. Usually, carpets take 4-6 hours to dry, but it depends on... Read More
The Zerorez process results in shorter dry times than other companies using soaps or detergents. Usually, carpets take 4-6 hours to dry, but it depends on the type of carpet. We use powerful fans to help speed up the dry time.

What can you expect from Zerorez during your appointment?

You can expect your Zerorez Technician to do the following: * Care for your home using shoe covers and corner guards * Explain our Powered Water® and No... Read More
You can expect your Zerorez Technician to do the following: * Care for your home using shoe covers and corner guards * Explain our Powered Water® and No Residue cleaning system * Show you results from the first area cleaned * Agitate your carpet using our ZR Lifter (certain carpets may be an exception) * Explain how you can protect your carpet with fiber protection * Use fans to speed up the dry time * Perform a white towel test on your upholstery * Perform a test clean on your tile & grout * Inspect your area or oriental rugs * Walk-through the cleaning and re-address any areas of concern * Explain our 30-day guarantee

Preparing For Your Zerorez Appointment

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(317) 388-5141

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