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Frequently Asked Questions
What Makes Zerorez® Different?
What sets Zerorez® apart from other carpet cleaners?
Our patented process includes three proprietary components: Our zr lifter®, our patent pending Powered Water®, and our patent pending zr wand™. Combined these create a Zero Residue® clean that means, no crunchy carpet, no sticky fibers, no harsh detergents or toxic chemicals, no reappearing spots, no residue-laden carpets, eliminated pet odors, safer living space, and fast dry times.
zr lifter® - It all starts with a "green," non-toxic pre-spray, followed by an agitation tool-the zr lifter®-which uses counter-rotating brushes to dislodge hair, dead skin, allergens and deeply embedded dirt from the carpet fibers that conventional vacuuming does not remove.
Powered Water® - Powered Water® is an electrolyzed cleaning fluid created by a process that begins with softened water (minerals removed) that is combined with an electrolyte and then passed through a proprietary membrane, which separates the water molecules into a high pH cleaning fluid. Powered Water® acts like a detergent without side effects of toxic chemical additives, by breaking down oils and soiling in the carpet fiber. Your carpets are safer because Powered Water® does not add toxic chemicals to your carpets.
zr wand™ - Our patent-pending zr wand™ thoroughly rinses the carpet fibers with our Powered Water® through a fluid-controlled process, effectively removing hard-to-reach dirt and debris without flooding the carpet's backing & pad. We're able to recover virtually all the water from your carpets. The result is a more complete clean with significantly improved dry times.
Our People -Zerorez® is a people company who happens to clean carpets. Our mission is to become the most trusted provider in our industry. Trust means that our people are highly trained and highly competent in the services they provide; and that they exhibit integrity in all their interactions. We are committed to always doing the right thing in every circumstance, especially when no one is looking. In essence, we strive to live the golden rule. This ethic applies to everyone with whom we associate.
Our Promise - To make sure your experience at Zerorez® is exceptional we promise that you will receive:
- Truly clean carpets and surfaces
- Performed with the best technology,
- By trained, courteous technicians,
- To your satisfaction, and
If you are not happy we will make it right! (See our guarantee)
What can you do about residue left behind from other cleaning companies?
The Technicial Stuff
Should I move my furniture?
How soon can I walk on my floor after cleaning?
How are pet spots and odors treated?
Any pet treatment recommended by a technician is optional but will certainly give you the best outcome. If you decline a pet treatment, it does void our thirty day satisfaction guarantee for that area of your home.
We offer several treatment methods to clean areas contaminated by biological matter, please ask your representative for more information.
Preparing for your Zerorez® service?
PREPARING YOUR HOME - It is important to give your carpet a thorough vacuuming prior to your appointment. Remove items such as lamps or picture frames from tabletops; and clear the floor of toys, books and other small articles. Our cleaning process causes flooring services to become slippery; exercise caution during and after your cleaning. Please have any furniture you want out of the room moved prior to our arrival.
PHONE ESTIMATES - Since we price by the room instead of by the square foot, this eliminates a lot of the variance in traditional cleaning quotes. There are a couple things to keep in mind that can affect the price; rooms that exceed 250sqft, will be counted as two or more areas depending on the total size. All dimensions will be verified by your technician and any increase to the price will be communicated to you for your approval before work will be completed. Due to the nature of blood, urine, feces, and vomit, treatments for biological issues cannot be estimated over the phone. Pricing is based on the amount of product used to treat the issue at the rate of $75/gallon. Depending on the level of saturation, treatment could require a partial gallon or many gallons. Again, your approval for these treatments will be required before any additional costs would be added. Each service appointment is assessed a $15 Water and Disposal Fee.
CANCELLATION POLICY - Our schedule fills up fast, once a schedule is set we ask that you give us at least 2 business days notice if you need to cancel. We appreciate the opportunity to serve you, and give the utmost attention to our clients. We ask that you be considerate of our schedule as well and please let us know if the time doesn't work out for you. Thank you, and see you soon!
PET TREATMENTS - Treatments and pricing for pet accidents are not included in our standard cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria, and to remove stains that are otherwise irremovable. Pricing for these issues will be addressed on-site. If a recommended treatment for pet accidents is declined, we cannot warranty cleaning results in contaminated areas.
AREA RUGS - Area rugs require special treatment in order to be cleaned properly. We have a specialized facility to handle all area rugs with care. Rugs can be picked up, or our technician can take your rug with him when your appointment is finished. Please call our office, or ask our technician about cleaning and pricing for your area rugs. You can be assured that your rugs will be well taken care of and also be returned with Zero Residue® left behind.
I live in an apartment, can you still clean my home?
The Nitty Gritty
What do you consider a room?
What kind of guarantee do you offer?
Can a couch or stairs be cleaned as part of the 3 room special?
Why am I being charged a water and disposal fee?
How does payment work?
We accept cash, check, and all major credit cards with the exception of American Express.
If you have any other questions about payment please feel free to contact us!
What is your cancellation policy?
Can I get an onsite estimate?
Since we price by the room instead of by the square foot, this eliminates a lot of the variance in traditional cleaning quotes. There are a couple things to keep in mind that can affect the price; rooms that exceed 250sqft, will be counted as two or more areas depending on the total size. All dimensions will be verified by your technician and any increase to the price will be communicated to for your approval before work will be completed. Due to the nature of blood, urine, feces, and vomit, treatments for biological issues cannot be estimated over the phone. Pricing is based on the amount of product used to treat the issue at the rate of $75/gallon. Depending on the level of saturation, treatment could require a partial gallon or many gallons. Again, your approval for these treatments will be required before any additional costs would be added. Each service appointment is assessed a $15 Water and Disposal Fee.